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1. If I can't find a retailer in my area that carries TV converter
boxes, can I purchase one online? |
| Yes, to start the process of redeeming your DTV
coupon online click
here. |
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2. Can I use my coupons to purchase any TV converter box? |
| No. The government will provide a list of
coupon-eligible converter boxes and participating retailers here. You
may also ask participating retailers whether TV converter boxes in their
stores can be purchased with the $40 government coupon. |
| 3. Can I use my coupon to
purchase other consumer electronics products, such as DVD recorders or
televisions? |
| No. Coupons will be electronically coded to be used
only for purchases of coupon-eligible converter boxes. |
| 4. Can I use my coupon to
get $40 off a TV converter box I've already purchased? |
| No. Coupons must be presented at the point of sale
and must be redeemed at the time TV converter boxes are purchased. |
| 5. What happens to my
coupon after I use it? |
| It is instantly deactivated and cannot be used
again. Stores may keep them or you can throw them away. You should keep
your receipt and a record of your coupon number in case you decide to
exchange or return the converter box. |
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6. Can I replace a lost or stolen coupon? |
| No. Coupons cannot be reissued. If you have
requested one coupon, you may be eligible to receive another. If both
coupons have been lost or stolen, or you have requested both coupons,
used one, and the other coupon is lost or stolen, by law we are unable
to reissue coupon replacements. |
| 7.
Can I use both coupons toward the purchase of one converter box? |
| No. Only one coupon can be used per coupon-eligible
converter box. |
| 8. Can coupons be used by
other members of a household? |
| Yes. Coupons can be redeemed by anyone in your
household. However, only two coupons can be issued per household
regardless of the number of occupants or families. |
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9. Can I transfer the coupon to someone else? |
| No, but anyone from your household can redeem the
coupons when purchasing a TV converter box from a certified retailer. |
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10. Do the coupons have cash value? |
| No. The coupon has no cash value. |
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11. Can coupons be sold? |
| No. It is illegal to sell, duplicate or tamper with
the coupon. |
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12. Can a retailer refuse to accept the coupons? |
| Retailers that are not participating in the Coupon
Program will not be able to accept the coupons. Only retailers certified
by the NTIA will accept the coupons. A list of certified retailers in
your area can be found here. |
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13. How long are coupons active? |
| Coupons expire 90 days after they are mailed. Each
coupon has an expiration date printed on it. |
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14. How long should I wait before checking on the status of my coupon? |
| Coupons will be mailed to households with approved
applications starting in late February. Please wait until April of 2008
to check the status of your coupon. |
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15. If I used the coupon to buy a TV converter box and then return it
for credit with the retailer, can I use that credit for any other
purchase at the retailer? |
| You will not be able to receive cash or credit for
the coupon amount, but you can receive cash or credit for any amount you
paid out of pocket, if the store policy permits returns or exchanges. |
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16. Can I exchange my TV converter box for another one? |
| If the retail store permits exchanges, you can
exchange the converter you purchased for another coupon-eligible
converter box. |
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17. If a coupon expires before it is used, can a consumer re-apply? |
| If a consumer requests only one coupon and it
expires before it is used, then they can apply for a second coupon. Once
two coupons have been issued to that household, the consumer will no
longer be eligible to request any more coupons. Coupons expire 90 days
after they are mailed |
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18. Can coupons be used toward the price of an upgraded converter box
(for example, a box that includes a DVR)? |
| No. Coupons are only valid for eligible converter
boxes. The intent of the program is to allow consumers to continue to
view TV over-the-air on the same TV they used prior to the transition,
not to enable upgrades in technology. |
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19. Can a coupon be used to pay for sales tax? |
| No. The $40 coupon can only be used towards the
price of an eligible TV converter box, excluding any sales tax. |
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20. Can a consumer purchase two TV converter boxes with two coupons in a
single transaction? |
| Yes, if the consumer is purchasing two TV converter
boxes with two valid coupons. |
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21. What is the last day to redeem coupons? |
| Coupons expire 90 days after they are mailed and
will have the expiration date printed on the coupon. The last day to
apply for coupons is March 31, 2009, or until supplies are exhausted. |
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22. If the TV converter box costs less than $40, can I get cash back or
use the difference for another purpose? |
| No, the coupon can only be used for the price of an
eligible converter box. Consumers will not get change back. If the
converter box is priced below $40, then consumers will only pay any
applicable sales tax. |
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23. If the converter box is more than $40, how can the consumer pay the
difference? |
| The consumer may pay the difference with any other
form of payment acceptable to the retailer. Two coupons may not be
combined towards the purchase of a single converter box. |
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24. What happens if a consumer purchases more than one converter box and
has only one coupon? |
| Consumers may purchase as many converter boxes as
they choose. However, a single coupon can only be used to purchase one
coupon-eligible converter box. If the consumer decides to purchase
additional converter boxes, they must pay the full cost. |
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25. Can two coupons be combined towards the purchase of a single
converter box? |
| No. |
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